Frequently Asked Questions

Delivery and Pick Up Times

Residences:
The delivery window is 10am-2pm. If you need your item/s before the delivery window please consider having it delivered the day before.

The return/pick up window is 10am-2pm. If you need your item/s past the pick up window an additional fee will apply.

Hotels:
The delivery window for hotels is 10am-2pm. If you need your item/s before the delivery window please consider having it delivered the day before your arrival.

Items for return are due at the hotel bell desk or concierge by 11am on your return day. If you need the stroller past 11am please consider adding an extra day to your reservation.  

Items are typically delivered to the hotel's bell desk or concierge under the name used in the hotel reservation. The day of the return please take the item/s back to the bell desk and let them know Little Travelers will pick it up. If there are any issues please contact us.

IS THERE A MINIMUM ORDER AMOUNT?

The minimum order amount is $45.00

Are your products clean and safe?

Safety is a primary concern when renting baby equipment. All products are up-to-date and meet all the current federal safety standards. Products are checked after use and replaced as needed with a focus on the changing baby industry. For more information on product safety please see the Consumer Products Safety Commission at www.cpsc.gov. All equipment is properly cleaned and sanitized using non toxic products before delivery. 

Please note that sometimes in the process of the equipment drying after washing, the fabrics may retain or show "water marks/spots". These are specially common in stroller fabric when it gets wet and then dries off. Rest assured these are not stains from the items being dirty.

Can you install car seats?

Unfortunately we cannot install car seats. Information on installing car seats are posted on the car seats themselves and there are also links to videos on our Rentals page. We strive to provide some of the easiest equipment to install and handle. Local fire stations can also install car seats. 

How far ahead should I place an order?

Ordering as early as possible is the best way to make sure you will get what you need. As soon as you know your traveling dates send us a request to check on availability. Whenever traveling during holiday or summer months try booking several weeks ahead as those are the busiest times. We will try to accommodate last minute orders but it's not guaranteed.

Can you pick up from a location different than the original delivery location?

If you need your items picked up from a different location than they were dropped off at this can be easily done. The pick up area must be within the coverage zone and additional fees may apply depending on the location. Just let us know during the reservation process or contact us during your stay if plans change.

What about cleaning fees/ damages/ lost or stolen products?

We reserve the right to charge an additional $35.00 cleaning charge for equipment returned in an excessively dirty condition. Examples of where rental would be deemed excessively dirty would include (but are not limited to) where they are returned with stuck-on chewing gum, crayon markings, finger paint, glue, pen ink, excessive dirt/sand, dried ice cream or other food/drink, vomit, or urine and/or diaper blowouts. With the exception of high chairs it is highly recommended that no food or leaky bottles be given to children while using the equipment.

Unfortunately we cannot insure any rental equipment against damages, theft or loss. The renter is responsible for loss or theft of rental equipment and agrees to pay for any replacements needed. Products must be returned with all accessories and parts intact and in proper working order. Any excess damage to rental equipment aside from normal wear will be repaired or replaced (depending on the condition) at the expense of the renter. Any additional fees resulting from loss, theft, repair or replacement will apply to the credit card on file. 

What is your cancellation Policy?

We understand that travel plans can change. There is a $10 cancellation on orders canceled prior to 48 hours of the delivery date. Orders canceled within 48 hours of the delivery date will be charged the minimum rental fee of $45.00. Please contact us as soon as possible should you need to cancel your rental.

IMPORTANT NOTES

  • We make every effort to arrive on time, however due to unpredictable traffic situations and unexpected delays, we do not guarantee exact delivery times. 

  •  We sell out of popular items during peak times. We encourage booking early to reserve equipment during these times. Equipment is rented on a first come - first served basis. Orders are not reserved until we have received approval and payment information. A delivery fee applies each time we deliver to a location.

  • Little Travelers provides normal consumer-grade baby equipment. Equipment is intended for those expecting out-of-town guests and for traveling families needing short term rental of equipment for their children while away from home.

  • Items are for using within our Northern California area. Please do not take rentals out of state or country.

  • Objections received following the rental period are not subject to refund. Refunds are not provided for any item due to the child's inability to sleep, eat or lack of interest. Little Travelers reserves the right to refuse service at our discretion.

CLICK HERE TO VIEW LITTLE TRAVELERS - TERMS AND CONDITIONS and cancelation policy

We are closed Thanksgiving Day, Christmas Day and New Year's Day